HOW DO I USE MY PROMOTION CODE?

At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and click on “Apply”. Be sur e that there are no additional spaces before or after the discount code.

Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.

HOW DO I CANCEL MY ORDER?

In the event you wish to cancel your order, please contact us. Once the cancellation request has been done, we will notify you via email.

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.

CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter. 

In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

When requesting for an address change, we need the following the following information:

·       First and Last name

·       Street name and number

·       Zip code and City

·       Country

·       Phone number

Kindly note that this process may delay the delivery time; Madetee is not responsible for any delay in delivery due to an address change requested by the customer.

CAN I CHANGE MY ORDER?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.